… This year, Washington is awash with polls. Some candidates tout them in preference to talking about issues. Other candidates avoid talking about them. Nonetheless, they all pay attention to them.
But, in poll-obsessed Washington, guess who doesn’t always take polls — and more often, doesn’t always pay attention to them? America’s largest service organization: the U.S. government. That’s a shame, because paying attention is the key to better service for government, too. CONT.
Joshua Gotbaum, Brookings Institution