One key buzzword these days is “algorithm,” which technically means any computational formula but which has come to mean a formula that predicts our behavior. Amazon and Netflix have algorithms that predict what books a user is likely to want to read or what movies and TV shows he or […] Read more »
Customer Satisfaction With TV, Internet and Phone Service at 7-Year Low, Study Finds
Americans have long expressed dissatisfaction with their cable and Internet service. This year, they seem to have grown even more dissatisfied. The American Customer Satisfaction Index released on Tuesday the results of its latest study on customer satisfaction with cable TV, Internet and phone service providers, saying that the results […] Read more »
Stop Writing About Polls Comparing Obama to Frank Underwood
There’s a new viral political opinion poll claiming a fictional opportunistic sociopath is more popular than President Barack Obama. Don’t believe it. … To be sure, this says a lot about the state of opinion polling and very little about the public’s current opinion of a U.S. president. Public opinion […] Read more »
Conservatives, Liberals Trust Different TV News (and Comedians)
It’s not exactly a news flash to point out that the American news audience is politically polarized these days. A new poll out Monday from Quinnipiac University indicates as much–showing, for instance, that Fox News is simultaneously the most trusted and mistrusted TV outlet among those surveyed. But nowadays, the […] Read more »
Twitter Traffic Reflects What People Like on TV, Study Says
Twitter might not be a window into the soul, but it does provide a clear view into what grabs our attention on television, according to new research being published this week. Nielsen, the data company best known for its TV ratings, hooked up about 300 people to brain monitors and […] Read more »
What Netflix Tells Us About Decision Paralysis
This is how it goes: You crumple into the couch after the hard grind of a workday. You drive your hand into the cushions, retrieve the remote, and automatically bring up the Netflix menu. You scroll through, first Comedies, then Critically-Acclaimed Dramas, then British TV because everyone’s talking about this […] Read more »