… As disastrous as the 2020 Iowa caucuses have appeared to the public, the failure runs deeper and wider than has previously been known, according to dozens of interviews with those involved. It was a total system breakdown that casts doubt on how a critical contest on the American political calendar has been managed for years.
Until now, the main public villain in the Iowa caucus fiasco has been the reporting app, created by a company called Shadow Inc., along with a “coding issue” in a back-end results reporting system that state party officials blamed for the chaos. But the crackup resulted from cascading failures going back months. CONT.
Reid J. Epstein, Sydney Ember, Trip Gabriel & Mike Baker, New York Times